Snap Deal messes up again, delivers second hand phone
It is showing Snap deal is finding it tough to sort its delivery problems. Less than month after TOI Tech reported about Snap deal messing up an iPhone delivery order in the Pune, the company has done it again.
Gautam Sachdeva ordered a LG G2 smartPhone from online market place on 24December, 2013 to give it as New year gift to his father. Sachdeva said that Snap deal destroyed his plans by delivering a second hand cell phone from some seller. In his case product sent was not checked by snap deal and again company claim that all products delivered are verified and 100% genuine.
A Snapdeal customer service executive, in an email dated on 2 January 2014, asked Sachdeva to send an images of model which he received within 2 days. On the other hand, the matter is not been resolved till the time of filing this story.
Talking regarding his experience, Sachdeva told that TOI Tech via email I planned to gift this smartphone to my dad as a New Years gift, Though, the entire effort was wasted. He shows his one big concern is that this is not the first time that something like this had happened with Snapdeal.
I feel that Snapdeal is just cheating the customers by tying with random sellers and not authenticating their reputation. Due to these things, it is the customers, who either get cheated or end up with the wasting lot of their time.
Snapdeals order delivery troubles appear to stalk from not having its own logistics network. The company is only big etailer in India that does not have a captive delivery support and relies completely on third party logistics.
Snapdeal is reportedly looking for to obtain the significant stake in a logistics company or form a joint venture with one. Snapdeal founder and CEO, Kunal Bahl is said to be planning this process.